View my portfolios:
          

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Key Achievements

• Leadership & Budget Management: Directed a $150K leadership program, training 497, and an increased budget to $244K.
• Budget Management: Optimized $300K budget allocation, driving a 230% increase in distributed development funds.
• Award Winning Program Development: Created nationally recognized, award winning online training program, reaching 2,000+ faculty globally.
• Successful Event Management: Delivered successful Professional Development Days, with 94% satisfaction, and 12% growth.
• Process Improvement: Improved scheduling efficiency by 35% and accuracy by 28% with a new digital system.
• Continuous Improvement: Enhanced production efficiency by 23% through strategic process improvements.

Education

• Master of Science in Organization, Learning and Technology, Texas A&M University-Commerce, 2022
• Graduate Certificate in Instructional Design, Texas A&M University-Commerce, 2022
• Graduate Certificate in Talent Development, Texas A&M University-Commerce, 2022
• Bachelor of Applied Arts & Science in Organizational Leadership, Texas A&M University-Commerce, 2021
• Associate of Arts, Dallas College, 2020
• Certificate I in Computer Information Technology – Web Design, 2018
• Associate of Applied Science in Business Information Technology, Navarro College, 1997
• Certificate in Secretary II, Navarro College, 1997
• Certificate in Secretary I and Executive Secretary, Navarro College, 1996

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Professional Experience

Assistant Director of Learning and Development

2023 – Present, Dallas College, Dallas, TX

Achievements:

• Engineered data analysis system enhancing professional development metrics, substantially increasing completion rates within three months: compliance training 29% to 72%, full-time employee development 51% to 86%, and leader development 24% to 63%.
• Spearheaded the ‘Leaders at All Levels’ leadership development program, managing a $150,000 budget, and successfully trained 497 employees in the 2023-2024 cycle. Secured a 63% budget increase to $244,000 for the 2024-2025 cycle, enabling program expansion.
• Directed a pivotal team implementing Workday Learning over 6 months, transitioning from Cornerstone, delivering two comprehensive trainings to 1,067 employees, ensuring adoption, enhancing learning.

Responsibilities:

• Deploy and implement large-scale projects utilizing strong organizational and project management skills.
• Create compelling, business-focused solutions through the application of analytical skills.
• Partner with senior leaders and key organizational stakeholders to deliver programs that facilitate the growth and development of high-performing talent, supporting student success and business excellence.

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Learning Experience Designer

2021 – 2023, Dallas College, Dallas, TX

Achievements:

• Collaborated in planning Professional Development Days, achieving 75% employee completion of the 19-hour requirement and 94% satisfaction, exceeding the prior year’s completion by 12%.
• Designed the ‘Pathways to Supervision Success’ program, equipping 424 supervisors with critical leadership competencies, resulting in 88% of participants demonstrating enhanced supervisory effectiveness.

Responsibilities:

• Strategically evaluate and implement diverse learning strategies, methodologies, and technologies to optimize learner engagement and knowledge retention.
• Develop and enforce consistent design strategies, ensuring all learning materials align with college branding and accessibility guidelines.
• Identify, curate, and organize relevant learning resources to facilitate continuous professional development for employees and talent pools.

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Instructional Designer / Instructional Technologist

2020 – 2022 / 2017 – 2020, Dallas College, Dallas, TX

Achievements:

• Provided comprehensive, rapid-response support to all faculty during the COVID-19 transition to online learning, ensuring minimal disruption to educational delivery and maintaining student engagement.
• Conceptualized and launched the nationally recognized ‘Best Practices for Teaching Online’ program, a collaborative initiative involving faculty and students from multiple institutions. This program, endorsed by the National Institute for Staff and Organizational Development (NISOD), trained over 2,000 faculty across 242 institutions in 45 states and eight countries, addressing the critical need for effective online education.
• Strategically managed a $300,000 budget for E-Learning and Professional Development, implementing a streamlined fund allocation process that drove a 230% increase in distributed professional development funds from 2016 to 2019, directly enhancing faculty and staff capabilities.

Responsibilities:

• Deliver expert consultation and support in instructional design, assessment methodologies, and educational technology integration to optimize learning outcomes.
• Create clear and concise guides for college processes and procedures, improving faculty and staff efficiency and understanding.
• Produce engaging video tutorials to supplement written guides, enhancing accessibility and comprehension of college processes and procedures.

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Graphic and Web Designer

2010 – Present, JEM Book Designs, Waxahachie, TX

Accomplishments:

• Created iconic book cover designs for the Fifty Shades of Grey Trilogy, which became a global publishing phenomenon, selling hundreds of millions of copies worldwide.
• Engineered and implemented a new website for Shannon’s Personnel Service, streamlining the client inquiry process and resulting in a 20% uplift in sales.

Responsibilities:

• Conceptualize and execute design for book covers, promotional materials, and both print and digital (eBook) publications, adhering to project timelines and client specifications.
• Lead end-to-end website design projects, from wireframing and prototyping to final deployment, focusing on intuitive user experiences.
• Develop and edit high-impact promotional videos for various marketing campaigns, contributing to increased online engagement and brand visibility.

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Administrative Assistant

2014 – 2017, Dallas College, Dallas, TX

Accomplishments:

• Engineered a comprehensive procedural manual, standardizing position duties and achieving a 15% productivity increase and a 22% reduction in errors.
• Designed and implemented an efficient student applicant review system for the CPA program, reducing application-to-registration time by 25%.
• Oversaw a $1.85 million budget, strategically allocating funds to academic programs, ensuring course material availability, and contributing to enhanced student outcomes.

Responsibilities:

• Collaborate with faculty to develop and maintain comprehensive, organized course schedules, optimizing resource allocation and student enrollment.
• Manage the end-to-end processing of student applications for admission into the CPA program, ensuring accuracy and timeliness.
• Serve as the primary point of contact for student inquiries, providing prompt and accurate information and directing them to appropriate resources.
• Proactively manage the Dean’s schedule, coordinating appointments and ensuring efficient time utilization.

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Senior Digital Media Manager

2010 – 2016, The Writer’s Coffee Shop Publishing House, Cherrybrook, Australia

Achievements:

• Developed and implemented a streamlined project management system, ensuring consistent adherence to publishing deadlines and reducing production delays by 28%.
• Established production and distribution procedures, optimizing workflow and improving efficiency by 23%.
• Conceptualized and designed the iconic book covers for the Fifty Shades of Grey Trilogy, contributing to global brand recognition and multi-million-unit sales.

Responsibilities:

• Direct and mentor a global team of graphic designers, fostering a collaborative environment and ensuring high-quality output.
• Conceptualize and design various visual assets, including book covers, promotional materials, and print/eBook layouts, aligning with brand identity and driving market engagement.
• Produce engaging promotional videos, effectively communicating brand messaging and enhancing audience interaction across digital platforms.

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Manager

2000 – 2012, Shannon’s Personnel Service, Inc., Dallas, TX

Achievements:

• Engineered a centralized employee database, enhancing data accuracy for employment records and streamlining tax document generation, resulting in a 30% reduction in processing time.
• Designed and implemented a digitized scheduling system, achieving a 35% reduction in production time and a 28% increase in scheduling accuracy.

Responsibilities:

• Manage financial operations (ledgers, payroll, bank reconciliation), customer sales, and invoicing, ensuring accuracy, compliance, and timely transactions.
• Implement standardized processes, manage databases, and optimize resource allocation to enhance operational efficiency.
• Direct customer service, lead sales initiatives, manage communications, and implement strategies to ensure customer satisfaction and drive revenue growth.

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Teaching Experience

Instructor of Digital Media

2017 – 2023, Dallas College, Dallas, TX
IMED 1316/1416 – Web Design I

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Instructor of Business Office Support Systems

2017 – Present, Dallas College, Dallas, TX
POFI 1104 – Computer Fundamentals
POFI 1301 – Computer Applications I
POFI 2301 – Word Processing
POFI 2440 – Advanced Word Processing
POFT 1127 – Introduction to Keyboarding
POFT 2312 – Business Correspondence and Communication

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Instructor of Computer Information Technology

2021 – 2022, Dallas College, Dallas, TX
ITSC 1401 – Introduction to Computers

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Certifications & Professional Development

• Microsoft Office Specialist: Word 365, Microsoft, Mar 2025
• Certified Professional in Training Management (CPTM), Training Industry, Feb 2025
• Maximizing Your Leadership Potential, Center for Creative Leadership, May 2024
• Disney’s Approach to Leadership Excellence, Disney Institute, Jun 2023
• Digital Accessibility Certification, Texas Distance Learning Association, Nov 2019
• Blackboard Certified Trainer, Blackboard, Feb 2019

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Technical Skills

• Workday and Workday Learning
• Blackboard, Canvas, and Brightspace D2L Learning Management Systems
• Microsoft Office Suite
• Camtasia
• SnagIt
• Adobe Creative Cloud Suite
• Canva
• Articulate 360
• Google Apps
• HTML, CSS & PHP Programming Languages
  

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Service

• Women Empowered Employee Resource Group, Dallas College, 2023-Present
• LGBTQ+ Employee Resource Group, Dallas College, 2021-Present
• Phi Theta Kappa Advisor, Dallas College Mountain View Campus, 2020-Present
• Accessibility Champions Workgroup, Dallas College, 2019
• MVC 50th Anniversary Committee, Mountain View College, 2020
• North Texas Food Bank, 2018-Present
• Ready to Read with Leo, Mountain View College, 2018-2019
• Community Spring Festival, Mountain View College, 2019
• Pack the Pantry, Mountain View College, 2019
• Bethune Fall Carnival, Mary McLeod Bethune Elementary School, 2018
• Grad Fest Volunteer, Mountain View College, 2018
• eLearning Workgroup, Mountain View College, 2018
• Hurricane Harvey Relief Carnival, Mountain View College, 2017
• Teaching and Learning Committee, Chair, Mountain View College, 2017-2019
• Distance Learning Committee, Mountain View College, 2017-2019
  

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Awards & Recognition

• HR Eagle Award, Dallas College, 2024
• Texas Hall of Honor for PTK Advisors, Texas Region of Phi Theta Kappa, 2024
• Phi Kappa Phi Honor Society (2022)
• National Society of Leadership and Success (2021)
• Outstanding Commitment to Excellence and Innovation in Digital Learning, TxDLA, 2020
• Innovation of the Year, Mountain View College, 2019
• Phi Theta Kappa Honor Society (2017)
  

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Memberships

• Dallas College Alumni Association
• Dallas College Professional Support Staff Association
• National Business Professionals of America Alumni Division
• Phi Theta Kappa Association of Chapter Advisors
• Phi Theta Kappa Texas Regional Alumni Association